Hartford Auto Repair

For a number of years I've had been searching around the Hartford Area for an automotive repair shop I can trust. Finally, Bill's Automotive came to my attention and having had several of my vehicles serviced there I can state my journey has ended. This is the first place that actually troubleshoots the problem and doesn't just shotgun with infinite replacement parts. They provide a thorough inspection of the vehicle, point out any potential issues but don't pressure you to immediately repair. Although the place doesn't look like much from the outside it does not reflect the quality of the service or staff.

I went for an oil change for the first time and i was welcomed in very nicely. I asked about other things that they could look at and fix for me and they said it was no problem. I was given a ride back to work quickly and this was very helpful so that i did not need to find a ride. when my vehicle was finished they picked me up quickly and when i returned they had a work up of prices for the things i had asked about but did not pressure me into getting them fixed right away, but did let me know about the safety concerns. i am glad that I found them and I will continue to go to them for all of my vehicle issues and i recommend them to everyone.

I had a great experience at Bill's - I had not been there before and was made to feel very valued as a customer. I believe Joe was the one helping me. After my oil change and inspection, he explained what my car could use in the future and gave me a book that included what they had gone over. He was thorough and helpful. Often times I have felt either rushed, ignored, or neglected by auto repair places or places that do oil changes, but I will definitely return to Bill's.

I saw a leak on my garage floor friday morning, called Bill's to see if they could look at it that day. They solved the problem, and even sent me pictures of 2 elbow tubes that needed to be replaced, to help explain what they had to do. I was more than pleased to get my vehicle repaired on such short notice so that I could have it for the weekend. They've always been nothing but courteous, and explain exactly what is wrong without making you feel like they're taking you for a ride.

I've been using Bill's for several years. I was again impressed with them recently. I dropped my car off for an oil change and mentioned that I was going to be doing a lot more driving in the next couple of weeks. In their inspection of the car they found a nail in my tire (that I'm pretty sure was buried really well) and fixed it right away. That was in addition to checking everything from tire tread to brake pads - all as part of an oil change!

customer service is def at the top! Ross & Hector were amazing, they took care of my care and picked me up on time to do my duties without any delay! service is great and timely! will recommend you to all my friends and co-workers! thank you!

I had my car towed Bill's when it broke down. They diagnosed the problem very quickly. When I told them it was a recurring issue so they dug deeper and found the cause of the problem. The office staff kept me in the loop the whole time and the repair was finished timely. It is tough to beat the location and the free shuttle if you work downtown!

Hi, When I got there I was immediately greeted by Ross who was excellent and offered me coffee or water and told me how long it would take to my surprise my car was done sooner then expected. Would defitnitly go there again. Also love the groupon you guys offer, can't wait to see it again. Thanks Again. J&D Rodriguez.

great service, as usual. Diagnosed a sticky problem which is still being reearched by Ross. Thanks, Ross

Bill's has taken care of my Subaru since day 1. They are and have been great telling me what the car needs and explaining exactly what it needs. I never feel like I have been taken advantage of. They also back their service 100%-Thank you all at BILLS for a job well done. I will continue to bring my car there.